ORDERS, SHIPPING AND DELIVERY
Your order will be sent within 24 hours (except on weekends, bank holidays and customized products). You'll be notified by e-mail once the parcel is shipped and you'll receive a tracking number to follow the delivery of your parcel.
Our courier applies additional delivery times (between 4 to 6 days depending on the location). Made en France shall not be held liable for a delivery delay on the part of the courier. Moreover, our Customer Service should be informed as quickly as possible of any or all non-delivery or delivery delay in excess of eight working days.
Any or all complaint which is made thirty days after the date on which your order was confirmed shall not be considered. When you receive your order, you should check it to ensure that it matches the item(s) ordered and give details of any possible anomalies you may have found in writing, if possible on the delivery slip, with your signature (open parcel, damaged product, etc.).
You should then contact Customer Service to keep them informed.
Made en France offers FREE SHIPPING and orders are delivered Monday to Friday between 9am and 5pm.
Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch. Made en France cannot take responsibility for customs clearance delays or failed payment approval, though we will try to minimise any potential delays.
RETURNS ACCEPTED* WITHIN 14 DAYS (EXCHANGE OR REFUND)
As we are a startup working with small artisans, we do not offer exchanges or return unless the products ordered are DAMAGED, INCORRECT or MISSING. In this case, we will refund up immediately up to 14 days after you received your parcel.
The products must be returned with the purchase receipt or a photocopy of it in the case of a partial return, in their original condition and packaging, to the following address:
Just fill in the return note that has been sent to you together with the products. Then, send the completed return note together with the products (they must be in perfect condition, i.e. unworn and unwashed) at the following address:
Made en France Sales Service
284 King Street,
29424 CHARLESTON SC
If you haven't received or have lost the return note, you can download a new one here:
DUTIES & TAXES
We include the cost of taxes and duties in your order, so you won’t need to pay any additional fees if you are located in any of the locations below:
European Union, USA, Canada, China, Australia, New Zealand, Puerto Rico, Switzerland, Singapore, Republic of Korea, Kuwait, Qatar, Israel, India, Norway, Saudi Arabia, Taiwan, Thailand, U.A.E, Japan and Mexico.
If you are ordering from within your own customs zone or country, import duties will not be applicable however you may need to pay VAT or local sales taxes. For the UK and the USA, these are included at checkout.
If a DAP (Delivery At Place) destination is selected (i.e. customers outside of the countries listed above), the price you pay to Made en France will exclude all relevant import duties and sales taxes. As the recipient of the order, you must instead pay these duties and taxes directly to our carrier to release your order from customs. As we are unable to advise the exact amount, we recommend contacting your local customs office or tax authority before placing a DAP order.
After placing an order, you will receive an email from us containing all the details of your purchase. We may also be in touch if we need further information to verify your payment. Once your order is approved, the relevant Made en France partner will aim to dispatch it within 2 business days.
Depending on your location, delivery will normally take 2-7 business days from dispatch. We’ll be sure to keep you updated with tracking information and an estimated arrival date. You can also follow the delivery progress under ‘My Orders’ in your Made en France account.
If you order from multiple Made en France partners, please keep in mind that your items will arrive separately. While we aim to always deliver within the specified times, we aren’t responsible for delays due to customs clearance or failed payment approval.
As your purchase will be prepared quickly for dispatch, please contact Customer Service at email@example.com as soon as possible to cancel or make any changes to an order.